Who is responsible for processing your data?
Postal address: C/Palau Reial 19, 07001, Palma de Mallorca, Balearic Islands, Palma de Mallorca, Balearic Islands.
Phone number: 871703055
For what purpose do we process your personal data?
S’AVARCA processes your data mainly to provide you with the requested service. Specifically:
- To manage your registration as a user of our website (www.savarca.com).
If you decide to register as a user of our website, we need to process your details to identify you as a user of the website and to give you access to its various functions, products and services that are available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service.
- For the development, fulfilment and execution of the contract of sale or services that you have contracted with us on our website.
This purpose includes the processing of your data for, mainly
To contact you in relation to updates or informative communications related to the functionalities, products or services contracted, including the sending of quality surveys on the products or services provided.
Activate the necessary mechanisms in order to prevent potential fraud against you and Us during the purchase process. If We consider that the transaction may be fraudulent, this treatment may result in the blocking of the transaction.
Manage possible returns once you have made a purchase and manage requests for information on the availability of garments, reservations of products through the web, as these options are available at all times.
For invoicing purposes and to make available to you the tickets and invoices for the purchases you have made on the website.
- To attend to requests or requests made through the Customer Service channels.
We only process personal data that is strictly necessary to manage or resolve your request or inquiry.
- For marketing purposes.
This purpose includes the processing of your data mainly for
To the extent that you subscribe to our Newsletter, we will process your personal data to manage your subscription, including sending personalized information about our products or services through various means (such as email or SMS).
Therefore, please note that this data processing involves the analysis of your user or customer profile to determine what your preferences are and therefore what products and services may be best suited to your style when sending you information. For example, based on your purchase and browsing history (i.e. the items you have clicked on), we will make suggestions about products we think you might be interested in and, if you are a registered user, we will provide you with “cart retrieval” functionality.
Remember that you can unsubscribe from the Newsletter at any time and free of charge through the “My Account” section of the website, as well as through the instructions provided in each communication.
Carry out promotional actions (for example, to develop contests or to send your list of saved items to the email address you have provided).
By participating in any promotional action, you authorize us to process the data you provide according to each promotional action and we can communicate them through various media such as social networks or on the web itself. In each promotional action in which you participate you will have available the legal bases where we will provide you with more detailed information about the treatment of your data.
Disseminate on the web or through our channels on social networks photographs or images that you have shared publicly, provided that you give us your consent to do so.
- Analysis of usability and quality to improve our services.
If you access our website, we inform you that we will treat your browsing data for analytical and statistical purposes, i.e. to understand the way in which users interact with our website and thus be able to introduce improvements to it. Likewise, on occasions we carry out quality actions and surveys aimed at finding out the degree of satisfaction of our customers and users and detecting those areas in which we can improve.
- To sign and execute a work contract with you so that you can be part of our company.
How long will we keep your data?
The length of time your data will be kept depends on the purposes for which they are processed, as explained below:
- Managing your registration as a web user
We will process your data for as long as you remain a registered user (i.e. until you decide to unsubscribe).
- Development, fulfillment and execution of the contract of sale or services
We will treat your data for the time necessary to manage the purchase of the products or services you have purchased, including possible returns, complaints or claims associated with the purchase of the product or service in particular.
- Customer service
We will process your data for as long as it is necessary to deal with your request or inquiry.
We will treat your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions we will keep your data for a period of six (6) months from the end of the action.
- Usability and quality analysis
We will treat your data punctually during the time in which we carry out a specific quality action or survey or until we anonymize your browsing data.
- Employment contract
The personal data provided will be kept for the period of time necessary for the execution of the employment contract.Regardless of whether we process your data for the time strictly necessary to fulfil the corresponding purpose, we will keep them subsequently, duly stored and protected for as long as responsibilities may arise from the processing, in compliance with the regulations in force at any given time. Once the possible actions in each case are prescribed, we will proceed to the deletion of the personal data.
What is the legitimacy for the processing of your data?
The legal basis for the processing of your data depends on the purpose for which they are processed:
- To manage your registration as a user of the website
The processing of your data is necessary for the execution of the terms regulating the use of the website. In other words, in order for you to register as a user on the website, we need to process your personal data, otherwise we will not be able to manage your registration.
In the event that you choose to use access or login through a social network, the reason we are entitled to treat your data is the consent you gave at the time of authorizing the transfer of your data from the social network.
- Development, fulfilment and execution of the contract of sale or services
The processing of your data is necessary for the execution of the contract of sale or service provision that links us to you.
It is possible that some data processing associated with the purchase process is activated only because you request or authorize us, as is the case of data processing necessary to inform you of the availability of our products. In these cases, the basis on which we treat your data is your own consent.
We consider that we have a legitimate interest in carrying out the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that the processing of this data is positive for all parties involved when payment for a purchase is made and in particular for you as it allows us to put in place measures to protect you against fraud attempts by third parties.
- Customer Service
We consider that we have a legitimate interest in attending to the requests or queries that you make through the various existing means of contact. We understand that the processing of these data is also beneficial to you insofar as it allows us to attend to you properly and resolve the queries raised.
When you contact us, in particular, for the management of incidents related to your order or the product/service acquired through the web, the treatment is necessary for the execution of the contract of sale.
When your consultation is related to the exercise of the rights about which we inform you below, or with claims related to our products or services, what legitimizes us to treat your data is the fulfillment of legal obligations on our part.
The legitimate basis for processing your data for marketing purposes is the consent you give us, for example when you agree to receive personalized information through various means or when you accept the legal basis for participating in a promotional action or for publishing your photographs on the web or in our social network channels.
In order to show you personalized information, we consider that we have a legitimate interest in profiling the information we have about you (such as the navigation you do, preferences or purchase history) and the personal data you have provided us with such as age range or language, since we understand that the processing of these data is also beneficial to you because it allows you to improve your experience as a user and access information according to your preferences.
- Usability and quality analysis
We consider that we have a legitimate interest in analysing the usability of the website and the degree of user satisfaction as we understand that the processing of this data is also beneficial to you because the purpose is to improve the user experience and offer a higher quality service.
- Employment contract
The processing of your data is necessary for the execution of the employment contract that links us to you.
To which recipients will your data be communicated?
- Financial institutions.
- Technology service providers.
- Suppliers and collaborators of logistics, transport and delivery services.
- Suppliers of services related to customer service.
- Suppliers and collaborators of services related to marketing and advertising.
For the sake of service efficiency, some of the aforementioned providers are located in territories outside the European Economic Area that do not provide a level of data protection comparable to that of the European Union, such as the United States. In such cases, we inform you that we transfer your data with adequate guarantees and always keeping your data safe:
- Some providers are certified in Privacy Shield, certification that you can consult in the following link: https://www.privacyshield.gov.
- With other providers we have signed Standard Contract Clauses approved by the Commission, whose content you can consult at the following link: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_es.
What are your rights when you provide us with your data?
Regardless of the purpose or the legal basis on which we process your data, you have the right to:
- Obtain confirmation as to whether or not S’AVARCA is processing personal data concerning you.
- Access the data we have about you. We remind you that if you are a registered user on the website you can also consult this information in the section on your personal data.
- Request that we delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have informed you above, or that we no longer have the legitimacy to do so.
- Request that we limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the time necessary when you may need it.
If you have given us your consent to process your data for any purpose, you also have the right to withdraw it at any time.
When our legitimacy for the processing of your data is your consent or the execution of the contract, you also have the right to request the portability of your personal data. This means that you have the right to receive the personal data you have given us in a structured, commonly used and machine-readable format, so that it can be transmitted to another entity directly, where technically possible.
Furthermore, where the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.
If you wish to make use of any of your rights, you can contact us by e-mail at firstname.lastname@example.org. Please remember to provide as much information as possible about your request. Please note that we may need to ask you for more information to confirm your identity, such as a copy of a document proving your identity.
Finally, we inform you of your right to file a complaint with the relevant data protection supervisory authority, in particular the Spanish Data Protection Agency (https://www.agpd.es/).
Changes to this policy