EXCHANGES, RETURNS AND SHIPPING.

HOW DO I RETURN A PRODUCT?

Returns in S’Avarca store:

You can return products to us at any of our S’Avarca stores. In this case, you must go to any of our stores with the purchase invoice. 

Returns by courier:

You must contact us through the contact section, customer service telephone number or email info@savarca.com, so that we can manage the return process. Please note that return costs are the responsibility of the customer, as long as it is not due to a company error or product defect, in which case shipping would be free.

The item must be returned in the same condition it was received and in its original packaging. If the returned product does not have the same initial conditions, the company reserves the right not to refund the purchase amount.

Returns of defective products: In cases where at the time of delivery you notice that the product has any damage or defects, you must contact us immediately through our contact form, email or Customer Service telephone number. Customer, also providing details of the product such as the damage or defect suffered and we will inform you of the procedure to follow. We will carefully examine the returned product and contact you to inform you if a refund or, where applicable, a replacement is necessary.Amounts paid for products that are returned due to a defect or fault, where such exists, will be refunded to you in in full, including the shipping costs incurred to deliver the item to you and the costs you would have incurred to
return it to us. The refund will be made using the same payment method that was used to pay for the purchase.

Please note that if you return an item that has been sent with free shipping for purchases over €60 or €120, the corresponding amount of that initial shipping, which was free of charge, will be deducted from the return.

For any type of return you have 15 calendar days.
For any questions you can contact us through our customer service form.

SHIPPING

Shipments in Spanish territory have a cost of €3.95 and take between 48 and 72 hours. Free shipping for purchases over €60 (we do not ship to the Canary Islands)
Shipments in European territory outside of Spain have a cost of €12.90 and take approximately 7 days. Free shipping for purchases over €120.

For shipments outside these areas, consult through info@savarca.com

DELIVERY

We will attempt to ship the order at each Shipping Confirmation.
However, delays may occur for reasons such as product customization, unforeseen
circumstances, or the order delivery area. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and contact you.

However, please note that we do not deliver on Saturdays, Sundays or holidays. For the purposes of these Conditions, the "delivery" or the order will be considered "delivered" at the moment in which you or a third party indicated by you acquires material possession of the products, which will be evidenced by your signature upon receipt. of the ord er at the agreeddelivery address.

IMPOSSIBILITY OF DELIVERY

The carrier will contact you by SMS or email to inform you of the delivery of your order. You can change the delivery date and time to ensure you are at the delivery location. After three failed attempts by the agency to deliver the order, it will be returned to our Central Office. 

In the case of orders returned to the parent company because they have not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a result of the termination of the contract, we will refund all payments received from you, with the exception of shipping costs.

Please note that transportation costs resulting from termination may be additional, so we are entitled to deduct these costs from the total amount of your refund.