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EXCHANGES AND RETURNS
HOW DO I RETURN A PRODUCT?
Returns in S’Avarca store:
You can return products to us at any of our S’Avarca stores. In this case, you must go to any of our stores with the purchase invoice.
Returns by courier: You must contact us through the contact section, customer service telephone or email firstname.lastname@example.org, so that we can manage the return process. The return will be made through the company Correos, going to any of its offices. Keep in mind that the return costs are borne by the customer, as long as it is not due to company error or product defect, in which case shipping would be free.
The item must be returned in the same condition in which it was received and in its original packaging. If the returned product does not have the same initial conditions, the company reserves the right not to refund the amount of the purchase.
Returns of defective products: In cases where at the time of delivery you notice that the product has any damage or flaw, you should contact us immediately through our contact form, email or Customer Service telephone number. Client, also providing the details of the product such as the damage or defect suffered and we will inform you of the procedure to follow. We will carefully examine the returned product and contact you to inform you if a refund or, where appropriate, a replacement is necessary. Amounts paid for products that are returned due to a defect or failure, where any, will be refunded in in full, including the shipping costs incurred to deliver the item to you and the costs you would have incurred to return it to us. The return will be made by the same means of payment that was used to pay for the purchase.
For any type of return you have 15 calendar days.
For any questions you can contact us through our customer service form.
The first size change is FREE (valid only for Peninsular Spain, Ceuta, Melilla and the Balearic Islands) and you have 15 calendar days to do so.
The change is made through the Correos office, by going to any of its offices and delivering the item in the manner that we will indicate through the contact section, customer service phone or email email@example.com
-Peninsula Spain, Ceuta and Melilla and Balearic Islands: € 5.95 (free shipping from € 60). Shipping 48-72h.
-Canarias: € 12
-Germany, Austria, Belgium, Denmark, France, Gibraltar, Greece, Ireland, Italy, Luxembourg, Norway, Netherlands, Portugal, United Kingdom, Sweden, Switzerland:
from 500gr to 1kg: € 16.90
from 1kg to 1.5kg: € 19.90
For any questions about rates to other countries or shipping times, contact the customer service section.
We will try to ship the order on each Shipment Confirmation.
However, delays may occur for reasons such as product customization, unforeseen circumstances, or the order delivery area.
If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and we will contact you.
However, please note that we do not deliver on Saturdays, Sundays or holidays. For the purposes of these Conditions, the “delivery” or the order will be considered “delivered” when you or a third party indicated by you acquire material possession of the products, which will be evidenced by your signature upon receipt. of the order at the agreed delivery address.
IMPOSSIBILITY OF DELIVERY
The carrier will contact you by SMS or email to inform you of the delivery of your order. You can change the delivery date and time to make sure you are at the delivery location. After three unsuccessful attempts by the agency to deliver the order, it will be returned to our Central Office.
In the case of orders returned to the headquarters for not having been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it terminated. As a consequence of the termination of the contract, we will refund all payments received from you, except for shipping costs.
Please note that the transportation costs resulting from the resolution may be additional, so we are entitled to deduct these costs from the total amount of your refund.